Loyalty Club Terms & Conditions | Starke Ayres Home & Garden Centre

Starke Ayres Home & Garden Centre

Loyalty Club Terms & Conditions

Please read these terms carefully before joining the Loyalty Club.

By joining the Starke Ayres Home & Garden Centre Loyalty Club, you agree to be bound by the terms and conditions set out below.

1. Membership

  1. 1.1Membership is open to individuals aged 18 years or older.
  2. 1.2Membership is free unless otherwise stated by the Company.
  3. 1.3By joining the Loyalty Club, members agree to be bound by these Terms and Conditions and any amendments made from time to time.
  4. 1.4The Company reserves the right to refuse, suspend, or terminate membership at its discretion where fraud, abuse, misconduct, or breach of these Terms and Conditions is suspected.

2. Earning Rewards

  1. 2.1Members may earn loyalty points, cashback credits, rewards, discounts, vouchers, or other benefits ("Rewards") through qualifying purchases or promotional activities as determined by the Company.
  2. 2.2The rate at which Rewards are earned may vary and may be amended by the Company at any time.
  3. 2.3Rewards will only be allocated to a member's account once the qualifying transaction has been completed and paid for in full.
  4. 2.4Returned, cancelled, refunded, or reversed transactions may result in the corresponding Rewards being removed from the member's account.

3. Redemption of Rewards

  1. 3.1Rewards may only be redeemed in accordance with the rules applicable to the specific Reward.
  2. 3.2Rewards are not transferable, exchangeable, refundable, or redeemable for cash unless expressly stated otherwise.
  3. 3.3Rewards may not be sold, traded, assigned, or transferred to any other person.
  4. 3.4The Company reserves the right to determine the value, redemption requirements, and availability of any Reward.

4. Expiry of Points, Cashback and Rewards

  1. 4.1All loyalty points, cashback credits, rewards, vouchers, and any other loyalty benefits earned by a member will expire twelve (12) months after the date on which they were earned, unless otherwise specified in a particular promotion.
  2. 4.2Any points, cashback credits, rewards, vouchers, or benefits not redeemed within the twelve (12) month validity period will automatically expire and be forfeited.
  3. 4.3Expired points, cashback credits, rewards, vouchers, or benefits cannot be reinstated, transferred, exchanged for cash, or redeemed after their expiry date.
  4. 4.4The Company shall not be liable for any loss resulting from the expiry of Rewards.

5. Member Responsibilities

  1. 5.1Members are responsible for ensuring that their personal information remains accurate and up to date.
  2. 5.2Members are responsible for monitoring their Reward balances and expiry dates.
  3. 5.3Members must notify the Company promptly of any unauthorized use of their Loyalty Club account.

6. Privacy and Data Protection

  1. 6.1By joining the Loyalty Club, members consent to the collection, processing, and storage of their personal information for the administration of the programme.
  2. 6.2Personal information will be handled in accordance with applicable data protection and privacy legislation.
  3. 6.3The Company may communicate programme updates, promotional offers, and other relevant information to members, subject to applicable marketing consent requirements.

7. Fraud and Abuse

  1. 7.1Any fraud, misuse, abuse, or manipulation of the Loyalty Club programme may result in immediate termination of membership and forfeiture of accumulated Rewards.
  2. 7.2The Company reserves the right to investigate any activity suspected of being fraudulent or contrary to these Terms and Conditions.

8. Amendment and Termination

  1. 8.1The Company reserves the right to modify, suspend, or terminate the Loyalty Club programme, its benefits, earning rates, redemption values, or these Terms and Conditions at any time.
  2. 8.2Any amendments will become effective upon publication by the Company through its website, stores, or other communication channels.
  3. 8.3In the event of programme termination, the Company may specify a period during which members may redeem outstanding Rewards before they expire.

9. Limitation of Liability

  1. 9.1The Company shall not be liable for any loss, damage, expense, or claim arising from participation in the Loyalty Club programme, except where liability cannot be excluded by law.
  2. 9.2The Company's decision regarding any aspect of the Loyalty Club programme shall be final and binding.

10. General

  1. 10.1Participation in the Loyalty Club constitutes acceptance of these Terms and Conditions.
  2. 10.2If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
  3. 10.3These Terms and Conditions shall be governed by and interpreted in accordance with the laws of South Africa.
  4. 10.4Any disputes arising from or relating to the Loyalty Club programme shall be subject to the jurisdiction of the courts of South Africa.
  5. 10.5The Company's failure to enforce any provision of these Terms and Conditions shall not constitute a waiver of its rights.
Important notice Points, cashback, rewards, and vouchers expire 12 months from the date earned and will be automatically forfeited if not redeemed within that period.